jay7 Privacy Policy — Your Data, Your Rights

1. Introduction

This Privacy Policy applies to all users of the jay7 platform, including the website at https://jay7.pro, its mobile interface, and all associated services such as sports betting, live casino, slots, crash games, and promotional features. jay7 operates this platform for players based across Bangladesh — from Dhaka, Chittagong, and Sylhet to Khulna, Rajshahi, and Cox's Bazar — and collects personal information in the ordinary course of providing these services.

By registering an account on jay7 or continuing to use any part of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not consent, you should discontinue use of the platform and contact [email protected] to request account closure.

2. Information We Collect

jay7 collects personal information in two ways: information you provide directly during registration and account use, and information collected automatically when you use the platform. We collect only what is necessary to provide, maintain, and improve our services.

Information You Provide Directly

When you create an account or contact jay7 support, we collect the following categories of personal data:

Information Collected Automatically

When you use the jay7 platform we automatically collect certain technical and behavioural data to maintain platform security, personalise your experience, and detect fraud. This includes:

• Device identifiers — device type, operating system, browser version, and screen resolution.
• IP address and approximate geolocation data, used to enforce geographic eligibility checks and detect suspicious access.
• Session data including pages visited, games played, bet amounts, game outcomes, and timestamps.
• Cookie identifiers and local storage data used to maintain your session and remember preferences such as language.

3. How We Use Your Information

jay7 uses the personal data we collect for the following specific purposes only. We do not use your data beyond what is described here without first obtaining your explicit consent or where required by applicable law.

• Account creation and management: to create and maintain your jay7 account, verify your identity, and process deposits and withdrawals via your chosen Bangladesh payment method.
• Service delivery: to provide access to sports betting, live casino, slots, crash games, and all platform features available to registered players.
• Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, underage gambling, and unauthorised account access.
• Responsible gaming: to monitor gambling behaviour and identify players displaying signs of problem gambling, enabling the platform to offer appropriate support tools.
• Customer support: to respond to your enquiries, resolve disputes, and process complaints submitted to [email protected].
• Marketing and promotions: to send relevant bonus offers and seasonal promotions such as BPL, IPL, or Eid campaigns — only where you have explicitly opted in to receive such communications.

4. Legal Basis for Processing

jay7 processes your personal data only where a lawful basis exists. The primary legal bases on which jay7 relies are as follows:

• Contractual necessity: processing required to fulfil the service agreement between jay7 and a registered player — for example, processing a withdrawal to a bKash account.
• Legal obligation: processing required to comply with applicable legal obligations including KYC identity verification, AML transaction monitoring, and age verification.
• Legitimate interest: processing for fraud prevention, platform security, responsible gaming monitoring, and platform analytics — provided it does not override your fundamental privacy rights.
• Consent: processing for direct marketing and non-essential cookies — only where you have given explicit, freely-given consent, which you may withdraw at any time by contacting [email protected].

5. Sharing Your Information

jay7 does not sell your personal data. We share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Service Providers

jay7 works with a limited number of trusted third-party service providers who process personal data on our behalf. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner bank transfer services receive only the transaction data strictly necessary to process deposits and withdrawals. jay7 does not store full payment credentials on its servers.
• Game providers: certified providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive session identifiers and bet data to deliver and record game results. They do not receive your full identity or payment data.
• Identity verification providers: KYC and age verification services receive the documents you submit during verification. These providers are contractually bound to process your data only for that specific verification purpose.

Legal Disclosures

jay7 may disclose personal data to regulatory authorities, law enforcement bodies, or courts where required by applicable law or court order, or where jay7 reasonably believes disclosure is necessary to protect the rights, property, or safety of jay7, its players, or the public. In such cases, jay7 discloses only the minimum personal data necessary to satisfy the legal requirement.

6. Payment Data and Financial Information

All financial transactions on jay7 are processed through Bangladesh-native payment methods including bKash, Nagad, Rocket, and Upay. When you make a deposit or withdrawal, the payment provider receives only the transaction data necessary to execute that specific transaction. jay7 does not store full mobile money account numbers, bank account numbers, or payment PINs on its servers. Only a masked reference identifier is retained for transaction reconciliation and dispute resolution purposes.

jay7 retains transaction records — including amounts, timestamps, and masked payment identifiers — for a minimum of 5 years to comply with financial record-keeping obligations. These records may be reviewed in connection with withdrawal requests, KYC verification, or investigations into suspected fraud or money laundering.

7. Data Retention

jay7 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or regulatory requirements. The following retention periods apply as a general guide:

When your account is closed and all retention periods have expired, jay7 will securely delete or anonymise your personal data so it can no longer be linked back to you as an identifiable individual. Anonymised aggregate data may be retained indefinitely as it does not constitute personal data.

8. Your Privacy Rights

As a registered player on jay7, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected]. jay7 will respond to all verified privacy rights requests within 30 days of receipt.

• Right of access: you may request a copy of the personal data jay7 holds about you and information on how it is being used.
• Right to rectification: you may request correction of inaccurate or incomplete personal data held by jay7.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to jay7's legal retention obligations.
• Right to object to marketing: you may withdraw consent to receive promotional communications from jay7 at any time by contacting [email protected] or following the unsubscribe link in any marketing email.
• Right to data portability: where technically feasible and where processing is based on your consent or a contract, you may request a copy of your personal data in a structured, machine-readable format.

jay7 may verify your identity before processing a privacy rights request to ensure personal data is not disclosed to an unauthorised party. Identity verification for privacy requests is handled by the support team and does not require you to submit new KYC documents unless your identity cannot otherwise be confirmed.

9. Cookies and Tracking Technologies

jay7 uses cookies and similar local storage technologies to operate the platform, maintain your login session, remember your language preference, and collect anonymous analytics data. Cookies used on jay7 fall into three categories:

• Essential cookies: strictly necessary to operate the platform. These cannot be disabled without breaking core functionality such as login session management and payment flow.
• Functional cookies: used to remember preferences such as language selection. Disabling these will not prevent platform use but may require you to re-enter preferences each session.
• Analytics cookies: used to collect anonymous, aggregated data about how players interact with jay7, helping us improve the platform experience. Analytics cookies are placed only where you have consented.

You may manage cookie preferences through your device browser settings. Disabling all cookies may affect jay7 platform functionality. To withdraw consent for analytics cookies, contact [email protected].

10. Data Security

jay7 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmitted between your device and the jay7 platform, encrypted storage of sensitive data at rest, access controls restricting personal data to authorised staff only, regular security audits of the platform infrastructure, and staff training on data protection and information security best practices.

While jay7 takes all reasonable steps to protect your personal data, no internet data transmission or storage system can be guaranteed as 100% secure. In the event of a data breach likely to result in high risk to your rights and freedoms, jay7 will notify affected players without undue delay and take all necessary steps to contain and remediate the breach.

11. Children and Minors

jay7 is strictly an adult platform. Use of jay7 by any person under the age of 21 is prohibited. jay7 does not knowingly collect personal data from individuals under 21. If jay7 discovers that personal data has been collected from a person under 21, the account will be suspended immediately, all associated data will be securely deleted, and any deposits will be returned in accordance with the underage gambling provisions in our Terms & Conditions. If you believe a person under 21 has registered an account on jay7, please contact [email protected] immediately.

12. Changes to This Privacy Policy

jay7 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. Where changes are material, jay7 will notify registered players via the contact details on file. The updated Privacy Policy will be published on this page with a revised Last Updated date.

Your continued use of the jay7 platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. We recommend you review this page periodically to stay informed of how jay7 protects your personal data.

13. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to how jay7 handles your personal data, please contact our support team. jay7 is committed to resolving all privacy-related queries promptly and transparently.